*********** Consultant

Good day

I would like to lay a formal complaint in regards to how I have been treated and how *********** Tebogo from the new junction branch is. My problem was supposed to be sorted out by now and still I am without funds from my credit card because your guys App no longer works on my phone, Tebogo tried to help to even go to an extend to get the App guys to assist and too couldn’t help and Tebogo was advised to send an email to the sub4 emailbox so that they can help.

I called back on Friday to check how far is my case and Tebogo said he will come back in 5 mins and never did. Called again on 16/04/18 and couldn’t find Tebogo then escalated this issue to your complaints department and I was told Tebogo has sent a second email to follow up with sub4 and someone yesterday from that department would call me and that never happened.

I spoke to Deon today and he spoke to Tebogo and to find out Tebogo only sent email yesterday to sub4 and I am again inconvenience and without any funds, even the email I sent to sub4 that is attached was never responded too, what in the hell I am supposed to do, will be escalate this to hello peter and put this on social media let people know how when the bank was customer they so willing to help and when you in their books they totally disregard to as a client or is it maybe I am a low class citizen I wonder.

Hope this will get sorted cause I need the funds to run my things.

Regards, Moses