AG
Annemarie G

1 reviews | Active since Jun 2016

06 Mar 2017, 08:14

*********** consultant

<p>A week ago I complaint about the troubles I had to get a prepaid debit card as a gift for my daughter. Only afterwards did I realise the mess the *********** consultant really made. On 2 and 3 March I tried to pay on the internet with my credit card, but didn’t receive the OTPs. They are now also going to my daughter’s cell number. My daughter has the prepaid debit card now, so those notifications should go to her number. All the other accounts’ notifications should s still go to my number as it was. Also please ensure that the prepaid debit card can only be used with the prepaid debit account. If somebody uses that card to draw money from my credit card, I will hold ABSA responsible. Don’t bother to ask for my account numbers, I’m sure you can look it up with my ID number provided.</p>

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Replies (1)
Absa
Absa's reply06 Mar 2017, 09:36
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,