*********** - clueless staff

I wrote a report on 19 January 2016 - up to date still no response from Virgin money, when I call still same old clueless staff who change stories by day. on the 02 Feb 16 - I spoke to Lerato Petlele who informed that courier will call me that week to arrange for delivery of the card, they had my number incorrect and she changed it on the system. 06 Feb 16 when I call, spoke to lerato again and now she tell me they still busy with they still busy with the application, so confused. You don't deal with customer queries efficiently and don't attend to customers complaints, is this a circus or mad house?