*********** CLIENT SERVICE FROM ABSA HOME LOANS DEPARTMENT

Good day, We have been struggling with Absa home loans for some period of time regarding an arrear amount on ITC that is not suppose to be there. Both our bonds are under debt review, we pay the debt counsellor every month according to the court order. Now to call Absa home loan department is USELESS we don't get an answer out of them as to why there is an a arrear amount reflecting on the credit bureau. We have asked the debt counsellor to rectify but unfortunately with no success. then we got an email contact ( we have all the email correspondence saved) the last reason for the arrear amount was we have missed 3 payments during the hard lockdown period but what the INCOMPETEND PERSONNEL OF THE ABSA DEPT SEEMS TO MISS is that we had apply for the offer from the bank for the GRACE PERIOD AND IT WAS APPROVED BY ABSA HOME LOANS!!!!!!!! The best is that 3 payments does not add to R60 000+ ARREARS SHOWING ON I.T.C!!!! This issue was logged way before LOCKDOWN!!! As it stands we are still NOWHERE regarding this issue. The bond number affected by *********** personnel at Absa is: *** for Mr GDJ Scholtz(***) and Mrs Y Scholtz contact number *** We are really tired of this back and forth getting nowhere with ABSA!!! WE ARE IN THE PROCESS OF GETTING OFF DEBT REVIEW BUT WE CANT GET OFF WHEN THERE IS STUFF ON YOUR CREDIT RECORD.