*********** Claims Handling on Burglary claim

I registered a claim on 5 Jan. It went wrong from the beginning. First delay, the person did not say a case number was needed. After obtaining and submitting, a contractor (Waybridge) was appointed. After making contact, they said they only will assist with part of the damage (electrical). I contacted Absa again who than appointed another contractor for the property damage (Global Aluminium). These guys called asking to meet in 15 minutes. As I was unable to they said it will be delayed by a couple of days. I called Absa who appointed Emtan Construction for property damage. These guys promised to send a report urgently and do the repairs on 9 Jan. I've been calling everyday and have dates, times and names of staff spoken to. Each giving some story. Today Absa claims say the electric fence part will be cash settled (due to SANS 10222-3 2006 amended in Oct 2012 section 44). Really, like I will understand. Some story about putting me in a better position. I simply wanted to be put in the same position as before the burglary. And for an amount that sounds too low to repair. Emtan construction says they cannot do the property damage for 3 more days. Unacceptable for a burglary claim.