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Sphamandla S
1 reviews | Active since Mar 2023
05 Mar 2023, 20:46
*********** Call Centre Staff!
I called Absa’s call centre on the 7th of February 2023, to obtain my account statements as I haven’t been receiving them monthly and the staff keep telling me that my profile is blocked and that they’ve escalated the matter for resolution. At some point, they hung up the call on me when I asked why the issue has not been resolved. A month later, nothing has changed and I still do not have my statement.
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
06 Mar 2023, 12:37Thank you Sphamandla, we will do that.
Absa's reply06 Mar 2023, 12:37
Official
Thank you Sphamandla, we will do that.
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Sphamandla S's updateReviewer Update
06 Mar 2023, 13:05When can I expect this to be resolved by?
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Sphamandla S's update06 Mar 2023, 13:05
Reviewer Update
When can I expect this to be resolved by?
Absa's replyOfficial
06 Mar 2023, 13:21Dear Customer,
Please check your emails, the update was sent there.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Please check your emails, the update was sent there.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Absa's reply06 Mar 2023, 13:21
Official
Dear Customer,
Please check your emails, the update was sent there.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Please check your emails, the update was sent there.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
SS
Sphamandla S's updateReviewer Update
06 Mar 2023, 15:59Received, I will await further feedback.
SS
Sphamandla S's update06 Mar 2023, 15:59
Reviewer Update
Received, I will await further feedback.
Absa's replyOfficial
07 Mar 2023, 10:32Thank you
Absa's reply07 Mar 2023, 10:32
Official
Thank you