*********** Call Centre Agents

I requested a debit order date change in February 2015 via the Absa Collections Call Centre for my personal loan. The change was never made which caused my account to be in arrears. I called again in April 2015 and the agent could not provide a reasonable explanation. I was assured that the call recordings would be requested and my issue investigated. I had to call again today and the agent still could not help with anything. I have been an Absa client for years and this is absolutely horrific customer service.