*********** bunch!!
After 3 months payment relief, ABSA reports to Compuscan that I'm missing payments, credit score drops by 10 points. When i take it up with their *********** consultants, they claim its been resolved. while its not. 2 months later and arrears still show. Sort out my account so i can move to FNB.
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Absa's replyOfficial
04 Sept 2020, 16:21Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply04 Sept 2020, 16:21
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd