*********** branch manager

On Friday, 24 February I went there to have a F1030 form completed as I do every year for NSC examination marking purposes. It is not an uncommon form - annually I have one completed and never had I experienced any problems with it. Until I came accross Pauline Ralesego.

As I explained exactly what I need and that it is not an Absa form, she immediately started to object. She told me that she never heard of such a form in her life and that I have no idea what I am looking for. I directed her to Customer services saying they know exactly what it is seeing from past experience they were very helpful. She then told me that she "thrown all the previous people away just as she thrown all the forms I am looking for, away". VERY unprofessional to talk about previous employees and colleagues in such a manner and to a customer, to say the least. I then had to download the form and mail it to her, but first I had to wait because she answered her cellphone and was busy with a private call in front of me, keeping the client waiting. She told me that she did not get my mail and cannot asaist me any further. I told her I was going to report her and she rep**** that I must "go ahead and do it".