*********** Bank

With Covid we got the 3 month bond relief. Then after that we went with the 25% payment relief option as my husband is not getting a full salary yet. First payment went off no problem. Second payment we where debited the full amount but then refunded. Then October the 25% amount. My husband got a phonecall today saying ABSA wants to black list him because he hasn't paid the full October bond..EVEN THOUGH WE ARE ON THE LAST MONTH OF PATMENT RELIEF. THEY CAN'T "FIND" THE AGREEMENT ON THEIR SYSTEM!!!!! What *******!!! Now we have to pay with money we don't have because ABSA has a bunch of *********** people working for thenlm who can't do a simple thing as document an agreement on YOUR system!! Even though he spoke to many people about it in August and September, suddenly they can't find it and want to blacklist US!!! What *******. Thanks for nothing ABSA....WHAT A WAY TO TREAT LOYAL CUSTOMERS DURING A TIME OF CRISIS AND IT'S A PROBLEM FROM YOUR SIDE!!!!