***********/ BAD SERVICE

I have been an ABSA customer for years. I have a homeloan with a flexi reserve facility . I am a conveyancing attorneys and last week I requested that a colleague of mine request my mortgage bond documents from absa so that we can lodge a change of surname. I wanted all my documents to reflect my ****en surname. The attorneys requested same but someone at ABSa chose to log a cancellation of a mortgage bond instead of endor*****t with the result my flexi reserve was withdrawn and or cancelled. I immediately attended the absa brabch in sea point who discovered the error and I was informed to tell my attorneys to in the interim withdraw the application. This was immediatly adhered to by my attorneys .I was further informed to immediately notify client care who will re instate same. At this point it might be appropriate to mention all this happened within two hours on Friday the 26 Jan by 11. I had informed all the parties that I place all my funds in my mortgage so towards the end of some months I access the flexi reserve. I was assured that the error was on the part of ABSA and same will be re instated within a couple of hours. To date it has been almost 4 days and I have had no response after all the calls and emails. In fact one of ABSA officials has been trying to get hold of any person in client care and no one answers. TELL ME IS THIS THE TYPE OF SERVICE/ THAT YOU OFFICIALS ARE *********** AND THIS HAS A DIRECT BEARING ON MY BUSINESS. THIS IS AFFECTING MY BUSINESS .