*********** and unwilling to give a basic service.

On 25/09/2015 I requested a very basic limit increase. A prelim affordability assessment over the phone was done,but the consultant confirmed that pending a credit check,I might need to submit supplementary documents. 28/09/2015, 12:12 I received above mentioned email requesting the documents, which I supp**** the following day.Ref #[***].Then I received system reply from [Email Removed] with the subject \Acknowledged: Application received". After no feedback for a week(06/10/2015)"