*********** and unprofessional

Following my last query with ABSA regarding my late mothers funds, below is how far we are with them.

Absa sent a deposit slip on 10th Dec advising that this would take 2 to 3 working days. On the 23rd we followed up with our bank First National Bank and they had blocked the account.

Our attorney sent an email to ABSA on 30th Dec advising them that the account is now active again but ABSA has not responded till to date.

The Executor called ABSA today and was advised the case has been closed, yet ABSA did not inform us of the funds bouncing back nor did they respond to our email. Honestly appalled by the incompetence. It's as if they do not care to ensure that the case is successful. They are more than happy to keep the funds to themselves. In order for us to get any response from them we continuously have to use these channels for assistance.