*********** and negligent staff

Once again, I am disappointed in ABSA’s services due to negligence from ABSA staff. Firstly went to the branch to be treated worst than a dog, I then resorted to requested a settlement amount from ABSA online, on the 26th of April to settle my loan, and to begin with, the settlement amount was ridiculous and a interest rate of 24.5% ************ After 4 months of paying R1598.16 and occasionally putting addition funds into the account to pay the loan off sooner, my settlement amount on my original loan was not even R700 down. Regardless I went to ABSA Vaal Mall branch on the 30th of April to settle my loan, I pay the settlement amount in full and was told that my name had been taken off the list.

That being said, after settling my loan, ABSA still decided to take another full loan payment from my account this month?! I am really getting annoyed with having to deal with ABSA’s incompetence and negligence.

My loan has been settled 10days ago with interest and other fees included so I am truly baffled as to how ABSA thought it ok to take another payment for a CLOSED LOAN ACCOUNT.