***********! AGAIN!

I just did a SIM Swap and the message from ABSA on the phone is that I must call the call centre on ***, I have CALLED TWICE this morning. Elton said I must go to my branch and when I called in again Andiswe said I must call the ***** division to have the 'hold' lifted! I then asked to be put to a manager and she deliberately and conveniently could transfer me to the ***** line! WHAT IS GOING ON???/ I am at the point of leaving ABSA!!!