*********** Absa Trust beneficiary fund department

My husband passed away on July 2019 and he had a life policy with Old Mutual. In March.2020, Absa was entrusted by Old Mutual to open a trust beneficiary fund for my two minor children which was done. Once Absa Trustees had made the decision on what expenses needs to be paid on behalf of the children, the trustee officer Joyce Gontse along with the trust manager Boikhutso Ganyane continuously fail to ensure that the monthly expenses on my children's behalf are covered. This problem has been going on since March 2020 and these two people are aware of the expenses they need to cover as per the board of Trustees decision. Every month without fail an expense is not paid. Numerous emails back and forth to these particular individuals about the same issues are tiring. The trust manager Boikhutso questioned the decision of the board when I brought it to her attention that they are not doing what is already been decided upon. It has been 5 months since this trust account has been opened and still these two individuals don't have a clue what they are doing. People rely on them to get the money on time and this is the nonsense one needs to deal with. DO NOT LEAVE YOUR MONEY ENTRUSTED TO ABSA BECAUSE THE PEOPLE WHO ARE SUPPOSED TO TAKE OF THE ONES LEFT BEHIND AFTER THE DEATH OF A DEAR LOVED ONE, HAVE NO CLUE WHAT THEY ARE DOING. As the mother of the two minor children involved I will by laying a formal complaint against this department. It is ridiculous that people are so *********** and yet they are in positions as important as this where families have to rely on money.