uS
umar S
1 reviews | Active since Aug 2013
02 Jan 2020, 17:10
*********** ABSA staff
Good day Absa, Once again I was *****ed by this *********** bank I had ***** cases on my account and that was sorted out but I had to go to the bank 3 times in 2 months to go get new cards and they said I will not get charged but when I went to the Woodstock branch in mid December to go get a new card to my surprise I was charged an admin fee of R140 then today I went back to the Woodstock branch and the consultant Carmen advised me that the reversal would be done today and it was not please sort this out I'm getting slowly but surely fed up and there is just so much I can take
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Replies (1)Absa's replyOfficial
03 Jan 2020, 10:19Dear Umar, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply03 Jan 2020, 10:19
Official
Dear Umar, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
