*********** Absa staff

My home loan was setup without a cession, I am trying to set it up but get the run-around whenever I talk to an Absa consultant for more than a month now, at first no one knew how to set it up and just pointed me in a different direction, then I got an Absa home loan consultant who had to go find out what to do and told me to ask Absa retailSecurities, I have done what they asked and sent all the documentation, when I contacted them they tell me they have no documentation or request for a cession and that it needs to be sent by the consultant, when I speak to him he refuses and tells me I should do it.

I am infuriated by this lack of intelligence from Absa, this cannot be that difficult and yet it has taken about 15 consultants and more than a month to get to this point and I still have gotten no further than where I started.