*********** Absa - REF NUMBER MOHOTCS003 / 3E6F24AD

<p>On the 6th January 2017 I booked accomodation at Urban Park Hotel using my ABSA credit card, when I later found alternative accomodation I decided to call to cancel my accomodation however did not find any communication from the hotel and assumed the transaction was not successful, on the 19th January 2017 I called ABSA to confirm if the transaction shows on my credit card and the confirmed it does not , however on the 3rd February 2017 I received an sms saying the transaction was banked, how ABSA could not pick up the transaction before it banked was very confusing because according to my knowledge you should be able to see it from the day it was done, whether it was online or not. </p> <p>The amount was for R2869.00 , this is a lot of money and I have been communicating with the ABSA action line and dispute department. A consultant by the name of TEBOGO TSOAI keeps asking me for the transaction details where as I have already told him the hotel did not send me anything and the bank confirmed it was never successful. Why cant ABSA simply fill in a dispute form or something for me and investigate the transaction, Standard Bank would have done this for me ages ago just by seeing the transaction was done on my credit card. </p>