*********** ABSA ***** investigaters

I am so disappointed with ABSA ***** department investigators. Last year in Nov 2019 someone hacked into my absa acc using a number i was using at the time. This person according to my bank statement ported or did a sim swap to another network and used this number to get notification and buy numerous airtime and sending cash to the network he or she ported to. The said thing is this person is doing this for the third time and the second case was closed this monday on the 27th. This for me feels like an inside job. In their report they say the ***** was not due to their systems being compromised but my password and pin was used. At this time even now my app is not active i cant do any activity on this acc because the mobile app is blocked, the pin was changed, the mobile service was de-activated and activated. A different number was used for notification. But surprisingly the person entered the acc again for the 3rd time. So im very disappointed with the investigators and i feel that they didn't do a thourough job during the investigation nor put security measures in place. For the fact that this person is able to enter the acc for the third time within a space of 3months. This has been emotionally draining and exhausting. I really wish absa can solve this so that i can close this acc for good. I cant be paying for overdrafts that were cause by the *********.