*********** ABSA employees!

In January ABSA vehicle and asset finance asked again for proof of insurance. I e-mailed it to them on 30 January 2020. On 28 February I receive a sms to say they did not receive the proof of insurance. I phoned and spoke to a guy named Anthony. He assured me that they did in fact receive the proof of insurance and that the sms was sent in fault. On 18 March I receive a sms again! I phone in again and was told Anthony will phone me back, nothing. 19 March I phone again and was told everything is in order and I don't have to worry. 2 hours later I receive an e-mail with the insurance policy from Hollard that ABSA added to my account "because they did not receive my proof of insurance"! I phone in again! This time they tell my that the insurance policy was loaded on 10 March but this Anthony made an escalation for it to be removed. It will take 2 to 3 working days to be processed. What the hell ABSA!!! I will not pay any additional insurance just because somebody in your office can't do their job!