RH
Rene H

1 reviews | Active since Mar 2020

26 Mar 2021, 07:04

*********** ABSA

Yesterday 2021-03-25 I've experienced how *********** ABSA really is. I've exceeded my daily withdrawal limit at the ATM, but was still able to swipe and make use of cash send facility. After filling fuel my card declined numerous times. I tried sending myself a cash send to no avail. I called ABSA and the consultant told me they experiencing technical difficulties and there is nothing they can do. I was held hostage at the filling station for more that 2 hrs and had to wait on my wife to come and pay for the petrol. Imagine a banking institution in 2021 with such incompetence.

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Replies (1)
Absa
Absa's reply26 Mar 2021, 09:10
Official
Dear Rene Hoorzuk Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care