1 reviews | Active since Aug 2017

07 Aug 2017, 09:40

*********** Absa blocked my account without consulting me

<p>Since 24 July 2017, Absa decided to suspend my account without consulting me after I made a transaction. I had to call them from abroad and had to incur roaming charges of over 5hours of waiting on the phone without adéquate assistance. My son Who feeds on my account in South Africa is left without access to funds since. 24July 2017. I sent several emails to ********** ********** ********** ********** and they just get ignored. This is the second time Absa inconveniences me with my account and then ignore me completely. They are the bien worth Banking institut I ever had to deal with, after almost 20 years of being their client they treat me like nonsense. Very dissapointed and want follow up on my blocked access ans my *****ed crédit card in 2014. </p>

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Replies (1)
Absa
Absa's reply07 Aug 2017, 15:52
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd