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Thomas T

1 reviews | Active since Mar 2018

27 Mar 2018, 10:56

*********** Absa AVAF staff

I am very ****ed of the way Absa Vehicle and Asset Finance(AVAF) staff is so negligent and ***********.

On the 15th of every month I get a statement of my vehicle finance account but for this month of March I did not get my statement. I sent more than 3 emails enquiring about this and no one has sent my Statement number 34 of this month.

It is so shameful for a financial institution like Absa to have staff that is lazy, negligent and *********** to read and reply emails.

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Replies (4)
Absa
Absa's reply27 Mar 2018, 15:51
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

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Thomas T's update28 Mar 2018, 03:59
Reviewer Update
The last emails I sent regarding this matter were on the 26th of March. One to ********** and the other to Chantelle Jacobs. None of these two emails were rep****. Have you now hired new stuff that cannot read and computer illiterate? How can you have people who are computer illiterate as Absa? How do you run your multi-million rands business with such calibre of people who cannot even reply an email? How do you recruit people at Absa? Why do you have such lazy and illiterate staff? Where is my Statement number 34?
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Thomas T's update05 Apr 2018, 13:22
Reviewer Update
On the 31st of March I received my statement. 15 days of delay. I only get it after exposing the laziness of AVAF staff on hellopeter. I need Absa to explain the delay. Why did it take 15 days of delay before I get the statement. I need that explanation. It does not mean sending the statement will silence me. I will only be silenced by your explanation of this delay. We are sick and tired of fat and lazy staff who are paid for absolutely nothing.
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Thomas T's update05 Apr 2018, 13:29
Reviewer Update
Kernisha Captieux and Daphne Le Grange please explain what caused the delay of my statement for 15 days.