MZ
Marco Z
1 reviews | Active since Nov 2009
19 Sept 2018, 11:50
*********** ABSA
When I opened my account with ABSA it was the Premium Banking One Card solution. When collecting the card I was sent a garage card and not the actual "ONE CARD". I advise the lady at the branch and she made the correction and ordered the correct card. The garage card however was never deactivated. In May I complained and asked this thing b deactivated and refunded, again this month finally it is deactivated but no refund. Instead I get an consultant with attitude that drops a call on me and don't bother to call back. Your Service over the past couple of months have been pathetic from problems with FICA thru to the whole banking experience with ASBA.
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Replies (2)
Absa's replyOfficial
19 Sept 2018, 14:30Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply19 Sept 2018, 14:30
Official
Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
20 Sept 2018, 10:47Good day Mr Zaaiman,
I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's reply20 Sept 2018, 10:47
Official
Good day Mr Zaaiman,
I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,