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Puseletso M

1 reviews | Active since Aug 2020

26 Aug 2020, 18:55

*********** ABSA

I was a victim of internet ***** on the 24th July 2020 at ABSA. Someone accessed my account without my knowledge or approval so I went to my nearest ABSA branch. A ***** case was opened and Marvin Webb was appointed to investigate. After about 2 weeks he closed the case and I didn't get my money back because he concluded it was negligence on my part. On top of that, a transfer which I made from my ABSA account to my FNB, was also reported as ***** during that investigation. Right now my FNB account has been blocked as a result and Marvin Webb tells me he cannot help because the case is closed. ABSA ***** department has *********** investigators who want to pin everything on the client. If you are an ABSA client, beware! You will be on your own if you become a victim of *****. You have no protection. The system allows other people to access your account but you will be held accountable. ABSA charges you ridiculous charges but it is a useless and ridiculous bank.

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Replies (1)
Absa
Absa's reply27 Aug 2020, 08:24
Official
Dear  Puseletso Modise  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is  C-***5  Kind regards, Rezona Louw Group Customer Care