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I am abroad, using the ABSA app mostly. Emaileed RVN -forensics and after varifying my account am told i can reset my password. Only i cant and get the same error message as before. I call the 24 hr call center. The first consultant listens then takes my details and says she can see the password is still locked. She puts me on hold and confirms i should do this from the app. I am told i will b asked to reset my primary device. We end the call and i log onto the app, no luck. I call the call center again and explain all over again. The agent tells me i cant reset my password online i have to go to my nearest branch. Now were u not listening wen i told u i am abroad and added the Country i am in. She does not ask me one detail but puts me on hold gor 7 - 10 mins. I drop the call and call back since i am using an international calling card and did not know how long my airtime would last. a new agent, same thing except this time she knows even less and asks even less and puts me on hold againnnnn till my airtime dies. no reference number. no continuity in service. how pointless to have to explain the same story to 3 people of which each has her own understtanding. super frustrated and still no success!!!