1 reviews | Active since Sept 2016

05 Sept 2016, 09:29

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<p>... I have NEVER been this angry and inconvenienced so early in the morning. How can a bank open an account for you and for years allow you to do online transactions. And then all of a sudden you are unable to because your details were captured incorrectly. Worse part is, on Thursday last week I went to the Chatterton branch, with my ID and enquired if all is in order with my account. The teller at enquiries confirmed. Why now do I have to GO BACK with proof of residence because someone omitted the province.... Aaarga!!! I won't even say much about calling your call centre, holding for hours before an agent picks up, and she telling me my line is bad... Hebana! ABSA</p>

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Replies (1)
Absa
Absa's reply05 Sept 2016, 10:58
Official

Thank you for bringing this matter to our attention. We will investigate the matter and one of our resolution agents will contact you once the matter has been resolved..

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd

Best regards,