INCOMPETEND ABSA ********** TRANSACTIONS IN MY ACCOUNT

Hi

I would like to make a complaint against ABSA. I have unapproved transactions that went through my account. These amount to R20 000. Now what surprised me is that: 1. these were transactions happening in PTA North & I am at work in bryanston. I am actually going to open a case at the police station so I have prove from my side, of my work access card wthat shows my whereabouts at the times these transactions happened, and the footage from the building. ABSA instructed me NOT TO go to the police station, I don't understand why? How are they going to investigate then? 2. My daily purchase limit with ABSA is R10 000 but these transactions are more that R20 000. HOW DID ABSA APPROVE WITHOUT MY CONSENT when I actually have a SET daily limit on my account????????? 3. They gave me a call which I was in a meeting but 10min later I came out and the transactions were already approved without my approval. If they didn't get hold of me how did they approve these transactions 4. I called them back and they tell m e it will take them 32 days for them to get back to me. I am very unhappy about this. Worse the call Centre from the ***** division was uncooperative, so I had to finish my call with her and drive to the actual branch. 5. My balance is still Available as ta yesterday and as how I know it to be, so I ask them to REVERSE and block the transactions then and not clear them, they tell me THEY CANNOT.. why?