Incompetency of Absa Bank

Refer to complaint ref number *** I had an Absa credit card and that was paid up and closed in 2012 already , then I was advised that I have a credit life policy in which emails were sent and it was closed , on the 02/02/2015 I was then advised that I have a critical illness policy that I know nothing about , no documents were sent to me let alone the policy number so did this policy come from no where ? who signed for it ? why only now after 4years I am being notified about it? so there were debits done on a non existing credit card all these years? doesn't that open leeway for ********** activities??? what is happening in ABSA? this is the reason I closed my account with them , what happened to TCF??? I Spoke to a lady by the mane of Michelle Mahomed she said I have to pay what I owe on the credit card, what credit card if closed it years ago???? Palesa Nteso at absa life took everything as a JOKE and she need to be trained for customer Service she is clearly lacking it. I will not be blacklisted for things I never had/have control of because of ABSA and their lack of collaboration .Can they please cancel and close the account urgently. they cannot bill me for this...