Incompetency

I went to my local ABSA branch (Diamond Pavillion Mall, Kimberley) today for the following transactions: 1) Replace my misplaced Savings card; 2) Open a cheque account and; 3) Apply for a credit card. I presented the lady that tried to assist me with my identity card, salary advise as well as my proof of residence which was the current statement from the estate agent of the property that I am renting. I was told that the proof of address was not acceptable by ABSA as it did not form part of the list of the documents required by the system. I indicated that I was not happy with the explanation and requested that I speak to the branch manager. Initially I was told that the branch manager was not in. I then indicated that I needed to speak for a more senior employee and I was referred to a Ms Mc Cloud who looked at my documents and indicated that a tenant statement would not be an acceptable proof of address as the document did not have an NCR number. I was so frustrated as I knew that the documents were indeed an acceptable proof of address. I returned home and researched what would be a valid proof of one's address and boy o boy I found on ABSA's website that a statement from a property managing agent is indeed an acceptable proof of your address. I was so irritated at the incompetence that I immediately broke up my newly issued card at the bank and walked out. Thanks to the incompetence of these two individuals, I will be moving over my debit orders to another financial institution and ending my 30 year relationship with ABSA.

The most that will come of all of this will be a "Save our face" call from the branch manager stating how sorry they are, bla bla bla and nothing will ever be done to take these two officials to task.