INCOMPETENCY AT ITS BEST-INSURANCE IS ALL ABOUT COVER HOW DO YOU CAPTURE WRONG DATES???

AM SO DISAPPOINTED BY THE SERVICE RECEIVED AT ABSA LIFE I TOOK HOME LOAN PROTECTOR WITH THEM SINCE THEY ARE THE ONES FINANCING MY BOND I WAS VERY CLEAR WHEN TALKING TO THEIR CONSULTANT & SHE ASSURED ME THE COVER WILL COMMENCE 01/03/2020 AS PER MY REQUEST I CALLED IN TODAY AFTER MANY ATTEMPTS OF NOT GETTING THROUGH ONLY TO FIND OUT COVER IS WITH EFFECT FROM 01/05/2020 ITS ACTUALLY NOT THE FIRST TIME AM ENCOUNTERING PROBLEMS WITH ABSA LIFE DEPT THEY'RE CONSULTANTS ALWAYS ACT LIKE THEY UNDERSTAND OR KNOW WHAT THEY'RE DOING WHILE THEY JUST A TOTAL OPPOSITE

I WANT THAT POLICY AFFECTED ASAP!