Incompetency at its best

I would like to express my dissatisfaction of the unprofessionalism and *********** manner in which ABSA treats its clients. My wife who happens to be a client of this ABSA changed her ****en surname to mine and as it is required she went to update he details at the Bank, Rosslyn branch. She was therefore requested to submit proof of resident and also given the affidavit that I had to complete. This process went back and forth for quite some time but was finally over. Now, last week I have deposited a R1,000.00 into her account, however, when she went to withdraw the money, she discovered that her account has been blocked. She then went to enquire at the same branch (Rosslyn) where she submitted her documents and to her surprise she was requested to go through the same process of submitting the same documents she submitted earlier. This is totally unacceptable as she cannot access her money just because some *********** fellow at ABSA failed to do his/her job. Please remedy this situation as I am not around to complete the forms and she needs this money!