Incompetency all the way.

Worst experience ever with this bank. I mistakenly made a deposit into my closed loan account on the 26 December 2024.I was asked to send my proof of account and ID for the refund. An email was send on the 10 February 2025 confirming that a refund will be processed and funds will be available in +7 working days. I have not received the money till today. 26 February 2025 I received an email from Nqobi Mazibuko stating that the matter has been assigned to a Liaison officer for further investigations and feedback will be provided within 3-5 working days. I was confused now because from processing funds and now an investigation. Speaking to consultants it's a headache because they giving me no solution or help but they can see the money on the statement. Was this the mistake of my life because clearly someone is not doing anything or is this how absa treats it's customers. I just want my money and I'm already spending money in calling Absa recoveries and getting no help. C-***7, C-***2,C-***3 those are all the cases.