Incompetency

We are busy applying for an extension on our home loan, we received another email from the loan department - this is the 4th time that they are requesting we go bank to an ABSA branch as there are some signatures missing from the application form. To start with the branch did not have an idea what they were suppose to do with the forms when we arrived there. But according to the loans department that was where we had to go - the one hand does not know what the other hand does. I'm so sick and tired off being send back to the branch and every time it is for a different reason - on the same form. Can it not be checked once and then it can be fixed in one trip to the branch. I think the time has come to move our entire loan away from ABSA - I'd rather pay the cost involve than have to deal with such incompetency!!!