Incompetency

I struggled to pay off my credit card for seven due to being unemployed. On December 2nd I managed to put together the money and i paid off my credit card, the amount of R4300 and I also requested for it to be cancelled/closed. On December 9th, I got a response via email that I had to pay a settlement amount of R87.63 before December 13th in order for my credit card account to be closed. I transfered that amount immediately after reading the email. I waited and waited for the credit card department to send me confirmation of cancellation but there was nothing. On December 16th, I received credit card statement stating that I owe a balance of R9.79 that I have to pay on January 11, 2016. I have paid Absa all their monies, what i expected was to receive a statement of R0.00 balance and a confirmation of cancellation. It seems like nobody attended to my enquiry even after promising that they will within 3-5 working days. The account was supposed to be closed before the next sending off of statements. I am very disappointed in Absa for the kind of service they have given me, I have suffered for years in trying to settle this credit card, and now that i have I get treatment, so unfair.