Incompetency!!!!

Incompetency!!!!

I have visited the ABSA Burgersdorp branch for 3rd time now for same issue. The first time the systems where offline so they could not assist me, 2nd time i was told the consultant with authority to assist me was not on duty of which that was not the case because the very same consultant that i met with this last weekend was the one i was told was not in where as he was ( I saw him with my own two eyes) . And of course he as well could not assist me as they do not seem to know the systems and procedure . In all 3 occasions i have to travel from JHB to EC to fix the issue and i can only do this around weekends. This is not fair ABSA and i need the issue to be attended to and i can not afford to go down to EC again for nothing.