Incompetence with Paidup letters ********

Hi, till today since the 15 Dec 2020, I have not received paid up letters that has been requested for my credit card and overdraft. After numerous calls, going to 2 branches and more calls from branches and several emails to all addresses nothing. ABSA has no regards for customers, they can call everyday for money but they cannot produce documents which is my right to have. I want my letters before closing business 26 Feb 2021 is been more than 5 to 10 working days from Dec. Employees are not competent and not willing to assist either. It does not matter complaining to the EB complaints they dont assist either. Horrific service in branch and telephonically because no one can ever assist.