TW
Trevor W
1 reviews | Active since Nov 2011
17 May 2025, 09:14
Incompetence, to say the least.
Received an SMS on 27 March 2025 advising that should no EFT transactions be processed via my ABSA Private Bank Credit Card, a voucher of R500-00 would be provided to spend at Pick n Pay Stores. When querying the issue of the voucher via email, was advised that the voucher would be made available between the 15th and 27th of the month. Upon calling ***to follow-up, was then advise that the voucher is only available 30 days after the 27th of the month. What a comms disaster !!!
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Absa's replyOfficial
19 May 2025, 09:42Dear Trevor Willis
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***8.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply19 May 2025, 09:42
Official
Dear Trevor Willis
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***8.
Kind regards,
Group Customer Care
Rezona Louw