Incompetence Reigns

On 8 Nov 2017 I made an international transfer to an AVBF account linked to my current account. The funds mysteriously disappeared into thin air and even when I supp**** the full SWIFT transaction details there is not a single person in absa who can tell me what happened to the funds. Private 'Assist' is a useless as an umbrella in a swimming pool, live chat just returns 'OOPS' (cute?), and private banker just keeps on promising feedback but never give any. As is standard with organization like this there is absolutely NO escalation possible, either you keep on trying your luck with the clerk behind the desk or the operator on the phone, or you leave it.