Incompetence or just "I don't care"

Hi all,

So earlier today just after 14:00 my husband walks in to ABSA VREDENBURG branch to register his banking app in order to be able to use it on his device. The consultant Ms Hannelie Visser struggles for about 45 minutes and tells my husband that the bank's WIFI does not work and ask him to use his data, which he said no to. So after 45 minutes ms Hannelie tells him that she is done and that my husband must come back another day to have it sorted out. She mentioned to the client; my husband that it's only her second day back from leave (not sure what that is supposed to mean) My husband chose to go to another consultant Mrs S Bullock who needs an award if not a promotion for putting the client first and beng effective. She registered the app in a jiffy and everything else that needed to be done. I don't know what ABSA will do without Mrs. S Bullock. She is one in a million. Thank you M'am