Incompetence of personnel

Incompetence! The Absa website states that if you have a problem with your Internet Banking, go to the nearest branch (no assistance available to reset a password online - although old technology already). One would thus expect an experienced individual will be available at the branch to assist...but know. One hour later and all that remains is frustration. Absa "expert" totally *********** to assist. ABSA, WHAT HAPPENED TO VALUED ASSISTANCE???? Why advertise all over about great products and whatever else, but then waste your customers' time due to incompetence?