Incompetence of ***** division

Thank you Absa ***** division for not acting on a transaction that was flagged as ***** (for a beneficiary in the US for almost R5000). As a result I now have to log a case and hope that Absa will refund me within 45 days.<br> This is unacceptable! I was told by the call centre that this transaction was flagged but no one acted on it so I was not contacted to approve the transaction.<br> I am now out of pocket over the festive season and I'm at Absa's mercy until they decide when this will be resolved.<br> <br> I will be switching to another bank on Monday. My last ***** case (my debit card was cloned) cost me phoning every day to get my money back, and I was charged for a replacement card (which other banks don't do)<br> <br> Pathetic service!<br>