Incompetence of ABSA FICA data collection

On 4 December 2015 I was requested by e-mail to provide ABSA with my FICA documents. I submitted them to the e-mail address on the original request on the same day and even received a response stating that the documents would be processed. To cut a long story short I kept receiving requests for my document every week, and I submitted them at least three times electronically. I phoned the call center ***) on numerous occasions and was advised that they could see my documents had been submitted and they would make a note on the account. This carried on until 19 January. I also sent them directly to a Mrs TM (name withheld) after speaking to her on the phone. On 28 January I wrote my first e-mail to the Absa Action Line, I received no response. I wrote a follow up mail to the action line on 2 February 2016, to which I received a response and a reference number (***) but nothing else to date. On 4 February I then went into Rosebank branch and personally provided my documents AGAIN. I heard nothing since. But on 27 Feb ABSA FROZE all my accounts because they claim I had not provided my FICA docs. I was left stranded in a restaurant unable to pay my bills..