Incompetence of ABSA employees

If you need to transfer money from SA to the USA, please do not use ABSA bank. Their employees do not have any idea of what to do but instead will blame one anther and send customers from pillar to post. A small inheritance payment has to be made to a beneficiary in the USA and they are taking longer to make a simple transfer than what it took to finalise the entire estate. Upon querying the progress (or non-progress) of the matter with Jimmy Louw from the Bloemfontein branch, he simply passes the buck to Denise Swartz, who in turn denies any knowledge of the transaction. Why should I have to follow up on a mater that should take a couple of days to complete? If I do not followup, NOTHING happens other than excuse after excuse after excuse.There is NO inclination to perform their duties, it smacks of a total lack of competence and no customer service orientation from these employees. Please avoid all interaction with ABSA unless you want your patience tried and tested.