Incompetence of ABSA Deceased Estates division.

Dealing with Absa and its separate divisions is an absolute nightmare. Specially the deceased estates division. Why does it take more than 2 months to close the account of a deceased client of Absa and have the funds transferred to a savings account already opened to receive such funds. What is most worrying is that "deceased estate accounts" are frozen and does not earn any interest. Which is actually in the best interest of Absa. They can sit with your money until their *********** staff decide to attend to your query. This is totally unacceptable. Why must I phone back in a month's time to check up on the progress?