Incompetence of Absa Bank

I have been to your N1 city branch to do the reversal but the consultant reversed vodacom instead. A stop order had to be placed on the amount for vodacom, which in turn resulted in vodacom bouncing and debiting me double plus an additional for a late payment.I went into your branch once again to reverse the original debit. After doing so the amount did not reflect, which means the reversal was not done on your side!! As a result of ABSA banks incompetence I have to now pay extra to vodacom and my credit score has gone down!!!!!!! I now have to physically go into Vodacom stand in lines to make my payment,which originally was just a debit,my number is also now suspended. I went into your goodwood mall branch to do yet again the reversal from and the consultant said I have to now pay a penalty fee for a late reversal, older than 60days.This would not be necessary if the right company was reversed. I then tried calling your enquiry number after hours on the phone, getting sent from one department to the next having to explain my situation over and over again, only to have the last consultant tell me that the branch nor the call centre can assist me. I am very Angry and disappointed by the customer service and the way in which my situation was handled! I feel that I have done my side to get to the bottom of this!!!

I would like to know what ABSA is going to do about this