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JH
Janet H

1 reviews | Active since Jun 2014

10 Aug 2018, 15:38

Incompetence of Absa

14 years ago my hubby paid off his vehicle that was financed through bankfin we are still struggling to get the registration papers from them. Now we are told we must payR350 for duplicate registration papers due to their incompetence of not sending us the papers and now they can't found it. Why must I pay for their mistakes. Maybe this must be send to the ombudsman. We can be contacted via email. **********

0
Replies (7)
Absa
Absa's reply13 Aug 2018, 10:23
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide us with the following information.

Engine number, vin number, make and model of the car, the account.

This information can be sent via private message.

Regards

Claudette

Absa
Absa's reply21 Aug 2018, 13:58
Official

Dear Customer

Apologies for the delay can you provide the owners ID number as well.

Regards

Claudette

Absa
Absa's reply21 Aug 2018, 13:58
Official

Dear Customer

Apologies for the delay can you provide the owners ID number as well.

Regards

Claudette

Absa
Absa's reply27 Aug 2018, 11:11
Official

Dear Customer

Please provide me with your address where the document can be delivered once received.

Regards

Claudette

JH
Janet H's update27 Aug 2018, 11:23
Reviewer Update
594 Meyer street Wonderboom South Pretoria
Absa
Absa's reply27 Aug 2018, 14:30
Official

Dear Customer

It will be a copy, can you also provide a cell number for the delivery purpose please.

Regards

Claudette

JH
Janet H's update08 Nov 2018, 13:50
Reviewer Update
Claudette I am waiting we cannot get the car of our name. Its going for 3 months now do we need to wait another 14 years. Send me your address and I will come and pick it up myself seeing that you are so ***********