Incompetence is the norm at ABSA Homeloans

If there was a negative star that could be given to Absa Homeloans I would do that. Last time I spoke to one of their call centre staff they filled in an answer incorrectly on the security questions, despite me giving them the right answer. Apparently I am now blocked from making instructions on my account -I was phoning to reschedule my loan. The agent cannot unblock me, her line manager will and they will phone me. Well, they clearly didn't bother to do that so now I am sitting with a blocked account and noone can assist me. So I am not going to bother paying paying my instalment until they do. Massive incompetence, broken processes, but it's the customer that has to beg for basic service. Will never deal with ABSA again!