Incompetence is the Norm

You load the incorrect information on my banking profile which has resulted in my not receiving any statements from you. I will not download said statements at the additional cost incurred due to lack of competence by your employees. Furthermore, when you email to have this corrected, your response on the 8 May 2020 states: "The reference number for this case is C-***3. Due to the national lockdown announced by the President of South Africa, this service will not be available until the 30th of April 2020." Perhaps you should start working or change your outdated message! Incompetence at every level!